Your satisfaction means everything to us. If your new pieces aren't quite right, don't worry—you have 30 days from delivery to request a store credit or exchange, with credit valid for 3 years.
To be eligible for a return, items must be: • Full-price items purchased within 30 days • In original condition (unworn, unwashed, no odours or marks) • Free from stains, rips, or damage • With original swing tags and pins attached • Returned in original packaging (if purchased online) Please note: • Sale items are final sale and cannot be returned • G-strings cannot be returned for hygiene reasons • Gift cards are non-refundable
HOW TO LODGE A RETURN
1. Submit your return via our Returns Portal 2. A $11.99 AUD return fee applies, and you'll cover return shipping. 3. Print and attach the provided return label 4. Lodge your parcel at Australia Post
We'll process your return within 3 business days of it arriving at our warehouse, and your store credit will be emailed to you as soon as it's approved.
RETURN ADDRESS
CITRIN PO BOX 126 Macarthur Square NSW 2560
Please allow up to 7 days for delivery and processing.
IMPORTANT INFORMATION • Orders cannot be modified once processed (including pre-sale items) • If an order is returned to sender, a $8.99 re-shipping fee will apply • All returned items that meet criteria will receive digital store credit only
FAULTY OR INCORRECT ITEMS
If your item arrives faulty, damaged, or incorrect, please use the Customer Service Portal. We offer a 90-day warranty on manufacturing faults.
